MyShoppingGenie cannot access the Internet.

MyShoppingGenie utilizes an activation process to protect from unauthorized use or abuse of the product. The method assumes the computer system you are using has access to the Internet and any virus protection or firewall installations have been set to allow communication from MyShoppingGenie to the Internet.

If you cannot complete the MyShoppingGenie setup you have either entered an invalid License Key or MyShoppingGenie setup cannot access the Internet. Verify your License Key - if it is correct then see the notes below.

Access to the Internet is different from being connected to the Internet.

Access to the Internet means the application itself has permission from your computer to communicate with the Internet. In this case it means the software needs to have permission to connect to MyShoppingGenie.com.

If MyShoppingGenie cannot access the Internet it will not function.

Here's what to do.

Check the help files or other documentation that came with your firewall and security software to determine how to give MyShoppingGenie permission to access the Internet.  Windows Firewall helps provide security for your computer and blocks unsolicited requests to connect to your computer. Because the firewall restricts communication between your computer and the Internet, you might need to adjust settings to give MyShoppingGenie an open connection to the Internet. Once you allow MyShoppingGenie to communicate through the firewall also check any other security software you may have installed. To learn more about Windows Firewall click your Windows Start button > Help and Support and enter Windows Firewall in the search box.

If your security software needs the name of the application exe to grant access to the Internet, the application name is: mnumsg.exe

If your security software needs the name of the web site to grant access to the Internet, the web site name is: http://www.MyShoppingGenie.com

Once you have established access for MyShoppingGenie click your Windows start button and select All Programs > MyNet Universe Inc > MyShoppingGenie to run MyShoppingGenie. 

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