I followed all of the steps above but my Genie is still not appearing. What should I do?

If you experience any problems running MyShoppingGenie please follow the instructions below to insure your computer is up to date and the necessary files are working properly.

Note: Always follow Microsoft's advice on creating a restore point before making changes to your computer.

XP Users
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx

Vista Users
http://windowshelp.microsoft.com/Windows/en-US/Help/9f6d755a-74bb-4a7d-a625-d762dd8e79e51033.mspx

Repairing Microsoft .NET Framework 2.0 files on Windows XP:

Close all open applications.

Click the Windows Start button and select Run.

Enter control in the Open field and click OK. The Control Panel window opens.

Double-click Add or Remove Programs.

Search the list of currently installed programs for Microsoft .NET Framework 2.0.

Select Microsoft .NET Framework 2.0 and then click Change/Remove.

Select Repair, and then click Next.

When prompted, restart your computer.

Then go to http://www.update.microsoft.com and run Windows updates.

Repair Microsoft .NET Framework 2.0/3.0 files on Windows Vista:

You can use the following steps to repair the files that are a part of Windows Vista Media Center:

Click on the Start menu, choose All Programs, then Accessories, then right-click on the Command Prompt item and select Run as administrator.

Click Continue to authorize opening a command prompt with administrative privileges.

Run this command in the cmd prompt: sfc /scannow (Note that there is a space after "c" and there is not a space after "/")

The cmd prompt should list text stating "Beginning system scan. This process will take some time."

Wait for the scan to complete (this can take several minutes so be patient)

When the scan completes, the SFC tool will indicate whether or not it found any integrity violations and will automatically fix any errors that may have existed. Also, it may provide you with a location where you can view the log.

(Click Here for additional information from Microsoft's Developers Networks).

Next go to http://www.update.microsoft.com and run Windows updates.